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Thailand · TAT-registered

Cancellation & Refund Policy

Cancellation Policy – Trip Dust

Last Updated: 3 March 2025

Quick Summary

  • Cancellation: Single activities may be cancelled free of charge within 72 hours of making the booking payment (not for bookings made within 72 hours of the first activity date); after that window the booking cannot be cancelled (the travel date can still be changed up to 72 hours before travel), and no-shows are non-refundable. Transfers and taxi bookings must be cancelled at least 72 hours before travel. Custom packages can be cancelled only within 72 hours of booking (not for bookings made within 72 hours of the first activity date) — after that the travel date can still be changed, but the package cannot be cancelled.

  • Bookings: All bookings must be made at least 24 hours in advance. We do not accept last-minute bookings less than 24 hours before the trip.

  • Modifications: Changes to your trip dates are subject to availability and must be requested 72 hours prior.

1. General Policy

At Trip Dust, we take pride in offering competitive travel packages and working with trusted hotel and activity partners across Thailand. As all our bookings are made in advance with fixed arrangements, we offer free cancellation within 72 hours of making the booking payment on single activities (this excludes any package or activity booked within 72 hours of the first activity date; custom packages follow the same 72-hours-of-booking rule, set out in section 2; transfers and taxi bookings may be cancelled up to 72 hours before travel). Once a booking has been confirmed and payment has been received, the cancellation terms set out below apply.

2. Cancellation & Refund Terms

You are eligible for a full refund if you cancel within 72 hours of payment. Please note that this policy excludes any packages or activities booked within 72 hours of the first activity date.

Custom / tailor-made packages: a package booking may be cancelled within 72 hours of the booking being made (from the time payment is received) for a full refund. This does not apply to bookings made within 72 hours of the first activity date. After that 72-hour window the package cannot be cancelled or refunded, but you may still change your travel date up to 72 hours before travel, subject to availability and supplier confirmation. Single activities may be cancelled free of charge within 72 hours of making the booking payment for a full refund, except where the booking is made within 72 hours of the first activity date; after that window the booking cannot be cancelled, but the travel date can still be changed up to 72 hours before travel, subject to availability. Transfers and taxi bookings may be cancelled free of charge up to 72 hours before the scheduled pickup. Hotel and flight components booked inside a package always follow the supplier’s own rules, which are shown to you before you pay.

Please note the following:

  • Cancellations requested after the 72-hour window, and no-shows, are non-refundable.
  • These terms apply to all bookings other than custom packages, including:
    • Hotel reservations
    • Sightseeing activities
    • Transfers and transportation
    • Visa services and related add-ons
  • No refunds will be issued for unused services or last-minute changes to the itinerary.

3. Modifications

We understand that plans can change. While refunds are not possible, we may assist with rescheduling or modifying bookings, depending on availability and approval from our local partners. However:

  • Changes are not guaranteed.
  • Additional fees may apply.
  • Requests must be made at least 72 hours before the original travel date.

4. Exceptions

Refunds may only be considered in rare cases of:

  • Trip cancellation by Trip Dust due to force majeure or operational issues.
  • In such cases, a partial refund or future travel credit may be issued at our discretion.

5. Agreement to Policy

By confirming a booking with Trip Dust, the customer agrees to this cancellation policy in full. It is the customer’s responsibility to read and understand this policy before making any payment.

6. Contact for Queries

For modification requests or support:

Thank you for choosing Trip Dust.